Privacy policy

This policy explains what information Halloween Avenue LLC (“Halloween Avenue”, “we”) collects when you visit this website or place an order, and how we use it.

What we collect

• Order information: your name, email, phone number, shipping and billing address, and the items you buy. Card details are entered on our payment provider’s secure checkout and never reach us.
• Browsing information: pages viewed, items added to the cart, device and browser type, and approximate location, collected through cookies and similar technologies.
• Messages: anything you send us by email.

How we use it

• To process, ship and support your order.
• To answer your questions and handle returns.
• To prevent fraud and keep the store secure.
• To measure and improve our advertising, including on TikTok.

Advertising and the TikTok pixel

We use the TikTok pixel to understand which ads bring visitors and orders. It records events such as page views, add-to-cart and purchases, and, after a purchase, a scrambled (hashed) version of your email and phone number so TikTok can match the order to an ad. You can limit ad personalization in your TikTok settings. If your browser sends a Global Privacy Control signal, we don’t load the pixel at all.

Who we share it with

Only the companies that help us run the store: our payment provider, our shipping carriers and fulfillment partners (who need your name and address to deliver your order), and advertising partners such as TikTok as described above. We do not sell your personal information for money.

Your choices and rights

You can ask us to access, correct or delete your personal information, or to stop using it for advertising, by writing to support@halloweenavenue.com. Depending on where you live (for example California), you may have additional rights, and we will not treat you differently for using them.

Cart storage

Your cart is saved in your own browser so it is still there when you come back. Clearing your browser data removes it.

Children

This store is not directed to children under 13, and we do not knowingly collect their information.

Contact

Halloween Avenue LLC, 1201 N Orange St, Suite 700, Wilmington, DE 19801. Email: support@halloweenavenue.com.